U Khao Yai FAQ

If you are planning a stay at U Khao Yai, please view our extensive Frequently Asked Questions page below to learn everything you need to know about our luxury Khao Yai hotel. For any further questions, please contact us today.

 

Rooms and Rates

WHAT TYPES OF ROOMS ARE AVAILABLE IN THE HOTEL AND WHAT ARE THE DIFFERENCES BETWEEN THE DIFFERENT CATEGORIES?

 

Room Type	Size(Sqm)	Bathtub/ Shower	Bed Type
Superior	34	Shower	Twin or King
Superior Lake View	34	Shower	Twin or King
Deluxe	47	Shower	Twin or King
Deluxe Lake View	47	Shower	Twin or King
Deluxe with Afternoon Tea set	47	Shower	Twin or King
Suite	72	Shower/Bathtub	King
Deluxe Family Connecting	94	Shower	Twin or King
Family Set	153	Shower/Bathtub	Twin or King

All our rooms are equipped with wireless broadband internet access, tea and coffee-making facilities and comfortable beds with duvets.

ARE YOUR HOTEL RATES PER ROOM OR PER PERSON?

The rates charged are per room (double occupancy) and for an extra person 1,000++ Baht will be charged.

HOW CAN I MAKE A BOOKING?

You can book through our website www.ukhaoyai.com or send an email to reserve@ukhaoyai.com

DOES MY ROOM RESERVATION REQUIRE ANY GUARANTEE?

All room reservations require a credit card guarantee.

HOW DO I CANCEL MY HOTEL RESERVATION WITHOUT A CHARGE?

The details of our cancellation policy conditions can be found in the confirmation letter we send confirming your booking.

HOW MANY PEOPLE CAN STAY IN ONE ROOM?

Each guest room can accommodate a maximum of three (3) adults. Please note that the third person will be charged at 1,000++ Baht per night including breakfast and a rollaway bed.

DO YOU OFFER DISCOUNTS FOR A GROUP BOOKING?

For details of the group rates which are available, please contact the hotel’s Sales Department at salesth@uhotelsresorts.com

DO YOU HAVE A PET POLICY?

We regret that animals are not allowed on the hotel premises.

DO THE RATES INCLUDE BREAKFAST?

All rates include breakfast.

WHAT ARE THE STANDARD CHECK-IN AND CHECK-OUT TIMES OF THE HOTEL?

We operate a 24 hour use of room policy which means that whatever time you check-in you can check-out at the same time on your date of departure. For example if you check-in at 6 a.m. you can check-out at 6 a.m. when you leave.  We highly recommended advising your arrival time one day in advance to ensure that your room is ready upon arrival.  The 24 hour use of room policy starts from check-in time not arrival time.

IS IT POSSIBLE TO CHECK-IN EARLIER?

It is sometimes possible to check-in early however this is subject to availability. To ensure your room is ready upon arrival, we recommend you reserve the room one night in advance.

CAN I HAVE A LATE CHECK-OUT?

It is possible to have a late check-out as per room availability. Please note that for late check-outs not over 6 hours a half day’s charge will apply and if over 6 hours an additional room night will be charged at the regular room rate.

DO YOU HAVE TWIN, TRIPLE AND QUADRUPLE ROOMS?

Some of our Superior and Deluxe rooms are twins.  For triple rooms, an extra bed at an extra charge can be added.

ARE KING-SIZED BEDS AVAILABLE IN THE ROOMS?

Yes, they are.

DO YOU HAVE ROOMS WITH A BATHTUB?

Yes, we provide a bathtub in Suites.

DO YOU HAVE NON-SMOKING ROOMS?

All rooms are non-smoking but we provide designated smoking zones.

ARE SAFETY DEPOSIT BOXES AVAILABLE AT THE HOTEL?

All guest rooms have a safety deposit box which is available free of charge.

IS INTERNET AVAILABLE AT THE HOTEL?

The entire hotel is set up for free wireless or broadband internet access in all rooms and public areas. You can contact the front desk for a username and password.

 

Travelling With Children

IS A BABYSITTING SERVICE AVAILABLE?

No

WHAT FACILITIES ARE AVAILABLE FOR CHILDREN?

Unfortunately we do not have facilities for children.

ARE BABY COTS AVAILABLE FOR THE ROOMS?

Baby cots are available on request for infants up to 2 years old.

ARE HIGH CHAIRS AVAILABLE IN THE RESTAURANTS?

Yes, they are.

WHAT IS A CHILD POLICY?

A child is considered to be 12 years of age and under.  A maximum of one child staying with their parents can stay free of charge.

 

Dining

WHERE IS BREAKFAST SERVED AND AT WHAT TIMES?

A breakfast buffet is served in Papillon restaurant between 6:30 a.m - 11 a.m.  After this time you can order breakfast to be served anywhere in the hotel with last orders at 10:00 p.m.

HOW MANY RESTAURANTS DO YOU HAVE AND WHAT ARE THEY?

We have one main restaurant and one bar in the hotel. For more information, please visit our dining section.

IS VEGETARIAN CUISINE AVAILABLE IN THE RESTAURANTS?

A selection of vegetarian dishes is available in every outlet.

IS A SPECIAL MENU AVAILABLE FOR CHILDREN?

Yes.

DO YOU HAVE 24-HOUR ROOM SERVICE?

No, we provide room service until 10.30 p.m.

 

General Hotel Information

IS THERE A SWIMMING POOL IN THE HOTEL?

Our swimming pool is open from 06:00 a.m. – 08:00 p.m.

IS THERE A FITNESS CENTRE/GYM IN THE HOTEL?

The gym is located beside the swimming pool area and open 24 hrs.

HOW MUCH PARKING SPACE IS AVAILABLE AT THE HOTEL?

50 spaces

DO YOU PROVIDE A FREE SHUTTLE BUS/VAN FROM/TO THE AIRPORT AND TO/FROM HOTEL?

We regret that there is no free shuttle service available.

HOW LONG DOES IT TAKE TO GET A TAXI OR LIMOUSINE FROM THE AIRPORT TO THE HOTEL AND APPROXIMATELY HOW MUCH DOES IT COST?

It takes approximately 3 hour drive (180 km) to get from Suvarnabhumi International Airport Bangkok to the hotel.
The taxi cost starts from 3,000 Baht for a taxi from the airport.

HOW MUCH DOES THE HOTEL LIMOUSINE COST?

The cost is 3,200 Baht net per way by car (maximum 2 persons) and 4,600 Baht net per way by van (1 - 7 persons).

HOW CAN I GET TO THE HOTEL BY PUBLIC TRANSPORTATION?

Due to the inconvenience of getting to the hotel by public transportation we strongly recommend you take a taxi or the hotel’s own private transfer from the airport.

IF I TAKE THE HOTEL LIMOUSINE FROM THE AIRPORT, WILL I BE MET BY A MEMBER OF U KHAO YAI STAFF?

We have an airport representative to meet all our arriving guests and escort them to their transportation. The representative carries a U Khao Yai sign with your name on it.

DO YOU HAVE SPECIAL FACILITIES AND SERVICES AVAILABLE FOR THE DISABLED TRAVELER?

Yes, we have special facilities and services for disabled travelers.

CAN THE HOTEL RECONFIRM MY ONGOING FLIGHT AND MAKE ARRANGEMENTS FOR DOMESTIC AND INTERNATIONAL FLIGHTS?

Yes, the front desk will be pleased to assist with your travel arrangements.

IS A DOCTOR AVAILABLE AT THE HOTEL?

No but we can arrange a doctor on call to come to the hotel or we can escort you to the nearest hospital.

CAN I GET A MASSAGE AT THE HOTEL?

Yes, we have spa and massage service in the hotel at U SPA BY TAO GARDEN which is open from 10:00 a.m. – 10:00 p.m.

HOW FAR IS THE NEAREST HOSPITAL TO THE HOTEL?

30 minutes’ drive away is an international standard hospital.

WHERE IS THE NEAREST BANK OR CURRENCY EXCHANGE?

10 minutes’ drive from the hotel at Palio Village Mall.

WHAT IS THE CURRENCY IN THAILAND?

The currency in Thailand is the Thai Baht.

CAN BAGGAGE BE STORED AT THE HOTEL WHILST I TRAVEL TO ANOTHER LOCATION IN THAILAND?

Please contact the concierge to who will be happy to assist you.

WHAT VOLTAGE DO YOU USE IN THAILAND?

The voltage in Thailand is 220 V.

WHAT IS THE VAT REFUND SYSTEM IN THAILAND?

Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores display a sign to this effect and will provide the necessary forms for completion.

IS IT SAFE TO DRINK THE TAP WATER IN THAILAND?

The tap water in Thailand is not potable. Complimentary drinking water is provided in all guest rooms

WHAT IS THE WEATHER LIKE AT DIFFERENT TIMES OF THE YEAR?

As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The “hot season” is from April to May, when temperatures reach their highest. The “rainy season” is between June and September although it does not rain every day and usually the rain only lasts for an hour or so in the evening.

WHAT SHOULD I WEAR IN THAILAND?

The dress code in Thailand is quite modest and so conservative dress is recommended. Shorts and sleeveless vests cannot be worn to visit a temple.

 

Business Travelers

CAN I CONNECT MY LAPTOP IN THE ROOM?

Yes, laptops can be connected to the regular phone lines or to splitter boxes provided by the hotel. The entire building is also wireless enabled.

 

Shopping and Tourist Facilities

ARE THERE ANY MAJOR SHOPPING CENTRES NEAR THE HOTEL? AND, IF SO, WHERE ARE THEY?

The famous Palio Village Mall is only 10 minutes’ drive from the hotel. There are well known restaurants, coffee shops, boutiques, souvenir shops and park.

HOW FAR IS THE HOTEL FROM THE MAIN SHOPPING AREA?

U Khao Yai is located in the peaceful setting but in short drive to convenient stores, well known restaurants on Thanarat Road and the Palio Village Mall.