U Rivergate Karjat FAQs

Rooms and Rates

WHAT TYPES OF ROOMS ARE AVAILABLE AT THE HOTEL, AND WHAT IS THE DIFFERENCE BETWEEN THESE CATEGORIES?
 
The different categories of accommodation are as follows:

ARE THE HOTEL RATES PER ROOM OR PERSON?
The rates are charged per room per night for single or double occupancy, and an extra charge of ₹ 3,000/—++ per night will be levied for each additional person.

HOW CAN I MAKE A BOOKING?
You can book through our website, www.urivergatekarjat.com or send us an email on the following email reserve@urivergatekarjat.com
Or call us on +917030959070
 
WHAT IS THE CHECK-IN and CHECK-OUT TIME?
We operate a 24-hour use-of-room policy, which means that whatever time you check-in, you can check out at the same time on the next day. For example, if you check in at 6 a.m., you can check out at 6 a.m. the following day. We suggest informing us about your arrival time one day in advance to ensure your room is ready. The 24-hour use-of-room policy starts from check-in time, not arrival time.  We do not guarantee that you will get the room right away for early check-in, but you can use the room for 24 hours from when you check in to your room.

HOW MANY PEOPLE CAN STAY IN ONE ROOM?
Each guest room can accommodate a maximum of three (3) adults. The third person will be charged extra.
 
DO YOU HAVE TWIN, TRIPLE AND QUADRUPLE ROOMS?
We do have king rooms. An extra bed can be added for the third person at an additional charge. However, no quadruple rooms are available.

DO THE RATES INCLUDE BREAKFAST?
The rates are inclusive of breakfast.
 
IS IT POSSIBLE TO CHECK IN EARLIER?
YES, it’s possible to check in early. Just let us know a day in advance if your arrival time changes.

CAN I DO A LATE CHECK-OUT?
Yes, it’s possible to do a late check-out subject to the availability of the room if there is no consecutive booking after that. Please note that for late check-outs under 6 hours, a half-day charge will be applicable, and if it’s above 6 hours, an additional room night at the regular room rate will be charged.

ARE KING-SIZED BEDS AVAILABLE IN THE ROOMS?
Yes, all our rooms have king-sized beds.

DO YOU HAVE ROOMS WITH A BATHTUB?
No, we do not have bathtubs in the rooms.

DO YOU HAVE NON-SMOKING ROOMS?
All the rooms at the resort are non-smoking rooms.

ARE SAFETY DEPOSIT BOXES AVAILABLE AT THE HOTEL?
All the guest rooms at the hotel have a personal electronic safe.

DO YOU OFFER DISCOUNTS ON GROUP BOOKINGS?
For details of the available group rate, please get in touch with the hotel’s Sales Department at reserve@urivergatekarjat.com

HOW DO I CANCEL MY HOTEL RESERVATION WITHOUT ANY EXTRA CHARGE?
The details of the cancellation policy, terms and conditions are mentioned in the confirmation letter sent at the time of your booking. 
 
Travelling with children

WHAT FACILITIES ARE AVAILABLE FOR CHILDREN?
We have an indoor games room with carrom, billiards, Jenga, chess, and other board games. We also have an outdoor swimming pool and a play area for the kids. Bicycles are available to ride within the property. 
 
Apart from that, we can arrange a horse ride at the resort. 

ARE HIGH CHAIRS AVAILABLE AT THE RESTAURANT?
No, we do not have high chairs for the children at the restaurant.

WHAT IS THE CHILD POLICY?
A maximum of one child up to the age of 10 can stay with the parents free of charge. The second child will be charged additionally. 

Dining

WHERE IS BREAKFAST SERVED, AND AT WHAT TIME?
The Dock Kitchen restaurant serves a lavish buffet breakfast spread from 6:30 a.m. to 10.30 a.m. 
 
With our Breakfast Whenever Wherever facility, you can order breakfast anywhere in the hotel at any time, but with a limited menu. The last order for the same will be taken at 11 p.m. 
 
HOW MANY RESTAURANTS AND BARS DO YOU HAVE?
We have two Food & Beverage restaurants: The Dock Kitchen restaurant for all-day dining and Dejabrew Bar. 

IS VEGETARIAN CUISINE AVAILABLE AT THE RESTAURANT?
Yes, we do a selection of vegetarian dishes available at the restaurant and the bar.

IS THERE A SPECIAL MENU FOR CHILDREN?
Yes, we do have a child-friendly menu.

DO YOU HAVE A 24-HOUR ROOM SERVICE?
We do provide room service only till 11 p.m.

Resort General Information

CAN I CONNECT MY LAPTOP IN THE ROOM?
Yes. The entire area has complimentary Wi-Fi access, including all rooms and public areas.

IS THERE A SWIMMING POOL IN THE HOTEL?
Yes, we have an outdoor swimming pool, which is familiar to all guests and is open daily from 8 a.m. to 8 p.m.
 
IS THERE A FITNESS CENTRE/GYM/SPA AT THE HOTEL?
Yes, we do have a well-equipped gym at the hotel. Our fitness centre is next to U Spa and is open daily from 8 a.m. to 8 p.m.  The U Spa is open daily from 9 a.m. to 9 p.m.

HOW MUCH PARKING SPACE IS AVAILABLE AT THE RESORT?
The car park can easily accommodate up to 150 cars.
 
DO YOU HAVE A PET POLICY?
Yes, pets are allowed in the resort.

The resort is pet-friendly; however, the following guidelines will help us care for them well.

• When making the reservation or upon arrival, information on accompanying pets must be provided. Additional charges for the stay will apply.
• Specific food requests must be informed in advance. Eating bowls will be available on request.
• For the well-being of other guests, having a leash on when in public areas is advisable.
• Pets are prohibited in the Lobby, Restaurant, BAR, GYM, Indoor Game Zone & Swimming Pool.
   

DO YOU PROVIDE A FREE SHUTTLE BUS/VAN FROM/TO THE STATION AND TO/FROM THE HOTEL?
We regret that no free shuttle service is available. However, it can be arranged upon prior request at an additional charge.

HOW DO I GET TO THE HOTEL BY PUBLIC TRANSPORT?
Karjat has a local Mumbai station that is about 12 km away.

IS A DOCTOR AVAILABLE AT THE RESORT?
Yes, we can arrange for a doctor on call to come to the hotel or take you to the nearest hospital.

WHAT IS THE CURRENCY IN INDIA?
The currency in India is INR. (RUPEES)

WHAT IS THE WEATHER LIKE AT DIFFERENT TIMES OF THE YEAR? 
Karjat has pleasant weather all year round, and you can expect heavy rains from June to September.

WHAT’S THE BEST TIME TO VISIT KARJAT?
Karjat can be visited all year round. 

CAN THE BAGGAGE BE STORED AT THE HOTEL WHILST I TRAVEL TO ANOTHER LOCATION
Please get in touch with Ur Host, who will be happy to arrange the same.
 
Shopping and Tourist Facilities

HOW FAR IS THE RESORT FROM THE MAIN SHOPPING AREA?
Karjat has no shopping area.